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FAQ

SHIPPING POLICY


RETURN OR EXCHANGE POLICY

  • To qualify for a refund or replacement, the product must be in its original state, and the buyer must provide a video of opening the package within 7 days of arrival.

  • You can cancel an order within 24 hours of placing it by sending us an email at pangtiart@gmail.com as soon as you can. I’ll try to cancel your order before it is further processed.


CUSTOMIZE

  • Send your needs by Email or WhatsApp. Please be very specific in size, shape, or other inputs.

  • It will take 5 to 7 days for me to dispatch handmade orders.

  • In the event of any defect, I'll look into the issue and take the appropriate action.

  • Note: For all handmade items, a 40% advance payment needs to be made. In case of cancellation, if the work has already been started, there will be no refund; if not, then the refund will be initiated as soon as possible.


CONTACT
 

  • Instagram
  • Email
  • Facebook
  • Whatsapp
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