FAQ

SHIPPING POLICY

RETURN OR EXCHANGE POLICY

To qualify for a refund or replacement, the product must be in its original state, and the buyer must provide a video of opening the package within 7 days of arrival.
You can cancel an order within 24 hours of placing it by sending us an email at pangtiart@gmail.com as soon as you can. I’ll try to cancel your order before it is further processed.

Send your needs by Email or WhatsApp. Please be very specific in size, shape, or other inputs.
It will take 5 to 7 days for me to dispatch handmade orders.
In the event of any defect, I'll look into the issue and take the appropriate action.
Note: For all handmade items, a 40% advance payment needs to be made. In case of cancellation, if the work has already been started, there will be no refund; if not, then the refund will be initiated as soon as possible.